What Do I Do if My Player Isn't Showing Up?
If Your Player Isn't Showing Up
You may find that the players aren't showing up correctly on your page. This could look like either a blank space where the player should be, a player that's just an empty box, or a player with a spinning wheel icon. Here's how to go about troubleshooting a missing or faulty player:
- If this is the first time you're adding the player to a page, check your shortcode. This help article goes over some of the common issues that can cause a shortcode to fail to result in a player on the page.
- If you previously had a working player on the page, but it's suddenly not appearing, it may be a caching issue. This can commonly happen when you update your version of the plugin. The first thing to do in this case is to clear your cache.
- If you've tried troubleshooting your shortcode and clearing the cache, but the player still isn't appearing, you may need to adjust the player's download method and/or cache timeout settings. Follow the instructions in this help article under the sections titled Download Method and Cache Timeout.
If it's still not working correctly for you after trying the above steps, send us an email at firstname.lastname@example.org.